The merchant let you in. They don’t have much time to speak with you, but agreed to give you their latest statement and asked what you could do for them.
You started to analyze the nine pages, poring over numbers, then the customer said, ‘Listen, I gotta go, let me know later, OK?”
Off you went, and after spending 40 minutes at home that evening (including two phone calls for clarification from a friend), you returned the following day. The merchant had moved on…